Answers,
organized by topic.

Mylo is a loyalty and rewards platform for e-commerce stores - points, VIP tiers, referrals, reviews and marketing automation, all run from one admin, with every member getting their own dashboard.

Most stores are live in about 5 minutes - install the app, connect your store, and configure your first earning rule. You can refine rules, tiers and automations any time after.

No. Install from the Shopify App Store, or connect WooCommerce with your store URL and API keys - everything else is configured from the Mylo admin, no code required.

At an earn rate you set per tier, with an optional minimum order to qualify and an optional maximum spend that earns - plus optional override rates for specific products or variants.

Points earned on the refunded amount are taken back automatically - either the moment the refund is issued or once the return is approved, whichever you choose.

Only if you set an expiry period. Spending always uses the oldest points first, and members get an SMS and/or email warning before anything expires.

You set purchase-count and/or lifetime-spend thresholds per tier. Only real purchases count - manual adjustments, birthday points and migrated balances never promote anyone by accident.

Yes - on Shopify, a tier's discount and free shipping apply automatically at checkout, with nothing for the member to enter.

A personal link tags the visitor for an attribution window you set - 30 days by default - and it still counts even through an express checkout that skips the cart.

Automatically after an order is fulfilled, paid, or created on Shopify (any status you choose on WooCommerce), with a delay in days, hours or minutes that you control - by email and/or SMS.

Shopify, as an embedded app, and WooCommerce - no plugin needed for points and rewards.

Yes - TextMe for SMS, and Gmail, Microsoft 365, Amazon SES, Mailgun or SendGrid for sending email from your own domain - each with its own test-connection button and activity log.

Four plans, from Free ($0, up to 25 club-member orders a month) to Unlimited ($199, unlimited orders) - billed monthly through Shopify, with a 7-day free trial.

Only orders placed by active club members. You're emailed at 80%, 90% and 100% of your monthly allowance, once per billing cycle, with an upgrade link.